je778's Privacy Policy
Your personal information is of the highest importance to us. This policy describes in detail how we collect, store, and protect your information.
Table of Contents
Introduction
je778 is a trusted mobile gaming platform in Bangladesh. We place the highest priority on the privacy of our users. This privacy policy ("Policy") describes how je778 collects, uses, discloses, and safeguards your personal information.
This policy applies to je778's website, mobile application, and other related services. "Personal information" refers to any information that can directly or indirectly identify an individual.
By using our platform, you are voluntarily consenting to the processing of your information under this policy. If you disagree with any part of this policy, please stop using our services and contact us.
Information Collection
je778 collects user information in various ways. The types of information collected are described in detail below:
Registration & Identity Information
When creating an account, we collect the following information:
- Full name
- Email address
- Mobile number
- Date of birth (for age verification)
- Username and password
Financial & Payment Information
To process transactions, we collect:
- bKash, Nagad, or Rocket account number
- Deposit and withdrawal history
- Transaction amount and time
- Payment method details
Technical Information
Information collected automatically while using the platform:
- IP address and device type
- Browser information and operating system
- Login time and session information
- Page visit and click history
Gaming Activity Information
Information collected to improve your gaming experience:
- Play history and preferences
- Betting patterns and amounts
- Bonus usage information
- Session duration
Purpose of Information Use
je778 uses collected information only for specific, legitimate, and transparent purposes. We never use or sell your information unnecessarily. The purposes for which collected information is used are as follows:
a) Account Management & Identity Verification
Information is used to create and manage your account, verify your identity, and confirm your age. This information is essential to prevent fraudulent activity and ensure the security of the platform.
b) Payment & Financial Transaction Processing
Financial information is used to correctly process deposit and withdrawal transactions via bKash, Nagad, and Rocket. A record of every transaction is kept so you can verify your transaction history at any time.
c) Providing Customer Support
Your account-related information is needed to provide proper assistance through 24/7 live chat and email. This information is used to resolve your complaints or questions accurately.
d) Service Improvement & Personalization
By analysing your preferences and gaming behaviour, we make your experience more refined and personalised. Gaming information is analysed to understand which games or features users prefer most.
e) Security & Compliance
Information is used to prevent fraud, money laundering, and other illegal activities. je778 is committed to ensuring a fair and safe gaming environment, and the necessary information is analysed toward that goal.
Information Storage & Protection
We take the following measures to protect your information:
🔐 Encryption
All data is protected through SSL/TLS encryption. Sensitive information is stored on our servers in an encrypted state.
🛡️ Access Control
Only authorised personnel have access to necessary information. All access is logged and regularly reviewed.
🔍 Security Monitoring
Round-the-clock security monitoring is active to detect suspicious activity.
Data Retention Period
We retain your information for as long as your account remains active. Even after an account is closed, some information may be retained for as long as necessary to meet legal obligations, resolve disputes, and enforce our policies. Unnecessary information is securely deleted.
Sharing Information with Third Parties
je778 never sells your personal information or provides it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
Payment Processors
Information required to process transactions via bKash, Nagad, and Rocket is shared with the relevant payment service providers. This information is used only for the specific transaction, and they may not use it for any other purpose beyond that.
Technology & Gaming Service Providers
Gaming software providers including Pragmatic Play, Evolution Gaming, JILI, Spribe, Ezugi, Microgaming, and NetEnt process the minimum information necessary to operate their games. All such partners are required to comply with strict data protection policies.
Legal Authorities
Information may be shared with relevant authorities in the case of a court order, government directive, or legal obligation. In such cases, we always provide only the minimum information required.
Business Transfers
In the event of a company merger, acquisition, or asset transfer, user information may be transferred to the newly owned entity. In such circumstances, we will notify you in advance and the standards of this policy will be maintained.
Cookies & Tracking Technology
je778 uses cookies and similar tracking technologies to operate the website and app. These technologies are used to improve your browsing experience and ensure the quality of the service.
Essential Cookies
These cookies are essential for the core functionality of the website. They are used to maintain login sessions, ensure security, and save your preferences. These cookies cannot be disabled, as the platform will not function properly without them.
Functional Cookies
These cookies are used to remember your language preferences, display settings, and other customisations. They ensure your personalised experience and save you the trouble of re-entering settings each time.
Analytical Cookies
Analytical data is collected to understand how our service is being used. This data is completely anonymous and is used to improve the service. It helps analyse which pages or games are most popular.
Managing Cookies
You can control most cookies by changing your browser settings. However, please note that disabling essential cookies may cause some important features of the platform to stop working.
Your Rights
As a je778 user, you have several important rights over your own personal information. We respect these rights fully and are committed to fulfilling them within a reasonable timeframe.
Right to Access Information
You can contact us at any time to find out what information we hold about you. We will provide you with a detailed description of the information stored.
Right to Correct Information
If there is incorrect or incomplete information in your profile, you can request a correction. We will make the necessary changes as quickly as possible.
Right to Delete Information
You can request deletion of information beyond what is required by legal obligations. However, some core information must be retained for active accounts. After an account is closed, information is permanently deleted once the applicable retention period has ended.
Right to Object to Processing
You can object to marketing communications or optional data processing. After your objection is received, the necessary steps will be taken as quickly as possible.
Right to Data Portability
You can request a copy of the information je778 holds about you in a machine-readable format. We are ready to assist in fulfilling this request.
Protection of Minors
Age Restriction
je778 is strictly for individuals aged 21 or older only. Registration and account creation by minors is strictly prohibited. An age verification process is completed at the time of registration, and if any account holder is found to be under 21, their account will be closed immediately.
No Collection of Minors' Information
je778 never knowingly collects personal information from minors. If we learn that a user is under 21, all of their information will be deleted immediately. If you believe a minor has created an account on our platform, please notify us at [email protected].
Policy Changes
je778 may update this privacy policy from time to time. This policy may be revised due to changes in the scope of services, adoption of new technology, or legal changes.
Change Notifications
If there are significant changes to the privacy policy, we will notify you via email or an in-platform notification. Notice will be sent at least 7 days before the change takes effect so you can make any necessary decisions.
Use After Updates
Continuing to use the platform after a policy change will be considered as your agreement to the terms of the new policy. If you do not agree with the updated policy, you will have the option to close your account. The date of the most recent update will always be visible at the top of this page.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please contact the je778 support team.
🛡️ Privacy Support
24/7 Live Chat Support Available
Email:
Support is provided in both Bengali and English.